The more information you provide the easier it will be for
our team to diagnose and resolve.
Regarding bugs and issues:
- A clear subject title – if you have more than
one ticket with us it will be easier to distinguish one ticket from another.
- A detailed outline of how you came across the
issue, including the device and browser you were using.
- Send over screenshots of what you are experiencing – examples help provide context.
- Include links to the page(s) where the
issue is occurring.
Regarding requests for site changes:
- A detailed description of what you would like to
change or add to your site.
- Send over annotated screenshots of the
page(s) showing where you would like the change to be implemented. Include links to the page(s) you would
like to change.