The more information you provide the easier it will be for our team to diagnose and resolve.

Regarding bugs and issues:

  • A clear subject title – if you have more than one ticket with us it will be easier to distinguish one ticket from another.
  • A detailed outline of how you came across the issue, including the device and browser you were using.
  • Send over screenshots of what you are experiencing – examples help provide context.
  •  Include links to the page(s) where the issue is occurring.

Regarding requests for site changes:

  • A detailed description of what you would like to change or add to your site.
  • Send over annotated screenshots of the page(s) showing where you would like the change to be implemented. Include links to the page(s) you would like to change.